NEED TO MISS AN APPOINTMENT?
We put our faith in you to keep your appointment. When we set up your appointment, a specific amount of time is reserved specifically for you. Many offices double book appointments to prevent from being financially damaged as a result of a missed appointment. However, it does not allow us to give the care and attention needed to provide excellent quality dentistry and for this reason, we choose not to do it.
- First missed appointment: If an appointment is missed or canceled within the two business day window, a letter will be sent to your home reminding you of our policy and the effects of your missed appointment. We also reserve the right to charge you up to $50 for time scheduled.
- Second missed appointment: After your second missed appointment, your account will be charged $50. In order for you to schedule a future appointment with our doctors, a deposit must be made. This fee is credited toward the cost of the treatment. If you do not show up to the appointment, the deposit is non-refundable. You have the option of being placed on a waiting list and will be notified of last minute scheduling opportunities.
If you have questions about our cancellation policy or want to know more, please contact our office at 407-671-8901.